Who is behind LÉOPOLDINE DE GALZAIN?

The brand was founded by Léopoldine Duchemin, passionate about craftsmanship
of excellence and sustainable fashion. Each pair of loafers reflects his vision:
timeless elegance, absolute comfort and responsible commitment.

Where are your loafers made?

Our moccasins are made in Europe, in a Portuguese family workshop.
place of transgenerational know-how perpetuates artisanal techniques
traditional, recognized for their high quality.

How are your loafers different?

We create limited series models, from fine leathers
carefully selected (dormant stock). Every detail is designed to last
over time: timeless shape, walking comfort, artisanal finishes.

How do I choose my size?

Our size guide is available on each product sheet. If you
If you are between two sizes, we recommend choosing the one above.
If you have any doubts, please do not hesitate to write to us at leopoldine@leopoldinedegalzain.com .

Do you offer half sizes?

At the moment, our models are only available in whole sizes.
We are considering expanding our offering with half sizes and different
sole widths, according to the requests we receive.

How do pre-orders work?

We only produce what we sell: every model is available
available for pre-order for a limited time. Once the campaign ends,
pairs are manufactured and shipped a few weeks later.

What are the delivery times?

Deadlines vary depending on the current campaign. They are always indicated
clearly on the product page. Generally, allow between 6 and 8 weeks after
the end of pre-orders.

Do you ship internationally?

Yes, we deliver throughout Europe. For any other destination,
Contact us directly for a personalized solution.

What are the delivery costs?

Delivery costs are calculated automatically at checkout.
for any destination.

Our prices are displayed inclusive of all taxes (TTC) for
orders to European Union countries.

Are taxes included?

For orders to countries outside the European Union
(including Switzerland, UK or Norway), prices are shown excluding tax.
However, these orders are subject to possible taxes and fees.
customs of the destination country. These costs and the related formalities
are your responsibility. They are payable to the carrier upon delivery.

Can I return or exchange my pair?

Yes. You have 14 days after receipt to make a return or a
exchange, provided the shoes are in their original condition, never
worn outside. Return shipping costs are your responsibility.

How to make a return?

Write to us at leopoldine@leopoldinedegalzain.com
with your order number. We will tell you what to do next.

How do I care for my loafers?

We recommend using a shoe tree to keep their shape,
brush them regularly and use a quality shoe polish. More advice
detailed information is available in our maintenance guide provided on the sheet
product.

How can I contact you?

By email at leopoldine@leopoldinedegalzain.com or via the contact form
on our website. We respond quickly.